Politique de confidentialité

1. Le champ d'application

This policy describes the types of personal data the Company collects from individuals, how that data is processed, shared with third parties, and kept secure.

This Policy applies to information relating to an identified or identifiable individual. An identifiable individual is one who can be identified directly, or through a combination of additional information we hold or can reasonably access.

For the purposes of this Policy, "processing" refers to any operation involving the use or collection of personal data, including its management, organization, and storage.

Our services are intended for adults and are not designed for use by anyone under the age of 18. We do not knowingly collect information from minors, nor do we knowingly permit them to use our services. If we become aware that data relating to a minor has been collected, we will delete it promptly.

2. Quelles données personnelles détenons-nous à votre sujet

2.1 When you access our services and channels, or visit our website, we collect personal data. In certain cases, we may ask you to provide personal data directly.

In some cases, we collect your personal data by analyzing how you use our Services or service channels, or by receiving your information from third-party partners.

3. Aucune obligation de divulguer des renseignements personnels

You are not required to provide us with personal data. However, choosing not to may prevent us from delivering the Services or restrict access to the website.

4. Quelles données personnelles nous collectons

4.2 The information collected is not personal information and cannot be used to identify you.

4.3 Personal data you provide to us: any personal data you voluntarily share with us when connecting to a third-party online trading platform through our services.

4.4 Personal information you provide directly to third-party platforms to facilitate transactions includes your full name, address, phone number, and email address.

5. Base juridique et motifs du traitement des données personnelles

Your personal data is processed by the company for the purposes described in this section, in accordance with the applicable legal basis.

5.3 Contact us by email for more information about the processing required to protect legitimate interests.

5.4 Voici la liste des raisons et bases juridiques pour lesquelles nous pouvons utiliser les informations que vous nous fournissez :

6. Transfert de données personnelles à des tiers

6.1 The Company may also share personal data with third-party service providers that support our operations, including hosting and storage, IP address data, and user experience analytics.

You may also ask us to share certain personal data with third-party trading platforms. In such cases, we will disclose the personal data you provide to those platforms. Your personal data shared in this way is subject to their respective privacy policies. Your personal data may be shared with more than one trading platform.

6.3 The Company may share personal data with affiliated entities or business partners. This enables the Company to access resources needed to improve and optimize the products and services offered to its clients.

Where necessary to protect the rights of third parties or their assets, the Company may disclose personal data to regulatory, local, or other official authorities.

We may also share your personal data with potential investors, acquirers, or lenders to the Company or any other entity within the corporate group in connection with a merger, restructuring, consolidation, insolvency, or the transfer or sale of assets belonging to the Company or any other group entity.

7. Cookies et services de tiers

We may use third-party services, such as advertising networks and analytics providers, on our website. These third parties may also use cookies or similar tracking technologies.

7.2 Les témoins sont de petits fichiers texte placés sur votre appareil à chaque visite du site Web. Ils servent à recueillir des informations sur vos préférences et habitudes de navigation afin d'améliorer votre expérience, de conserver vos paramètres et de personnaliser les produits et services susceptibles de vous intéresser. Les témoins sont également utilisés à des fins statistiques et analytiques.

Some cookies we use are session cookies — downloaded temporarily to your device and active only until you close your browser. Others are persistent cookies, which remain on your device after your browser is closed. Persistent cookies allow the Website to recognize you as a returning user and make it easier to access the site again.

Please note that if this occurs, some or all website features and functionality may not work as expected.

Online Tracking Notice: This service does not currently support Do Not Track signals.

8. Conservation des données personnelles

The Company will retain your personal data for as long as necessary to fulfill the purposes described in this Policy, or for any longer periods permitted under applicable laws, regulations, policies, and orders.

8.2 We will share your information with third-party trading platforms for 12 months. With your consent, we will continue sharing your data for an additional 12 months.

8.3 We periodically review the personal data we retain to confirm it is no longer needed.

9. Virements internationaux

9.1 Your personal data may be transferred to other countries, including third-party countries or international organizations. The Company takes all necessary measures to protect your personal data and to ensure that users can effectively exercise their rights and access appropriate legal remedies.

The Company can provide information on the security measures it applies to protect your personal data when transferred to third countries or international organizations. To request this information, email: support@sereinnegocerie.com

10. Sécurité des données personnelles

10.1 We have implemented appropriate organizational and technical measures to protect personal data, including safeguards against accidental or unlawful destruction, loss, or alteration.

10.2 We cannot guarantee that the security of your personal data will be maintained free of errors. We are not liable for any indirect, incidental, or consequential damages arising from the use or disclosure of personal data, including disclosures resulting from transmission errors, unauthorized third-party access, or other causes beyond our reasonable control.

In certain circumstances, we may be legally required to share your personal data with third parties, such as public authorities. In those situations, we have no control over how those third parties handle or secure your personal data.

10.4 Personal data cannot be transmitted over the internet with complete security. The Company cannot guarantee the security of any personal data you send to us online.

11. Hyperliens vers des sites Web tiers

Our website includes links to third-party websites and applications. These external sites and applications are not supervised by the Company. We are not responsible for how they collect or process personal data. This Policy does not apply to any actions taken through such sites or applications.

11.2 When accessing third-party websites or applications, read their privacy policies before deciding to use them. Exercise caution about any personal data you provide to those platforms.

12. Modifications de la présente politique

12.1 This Policy may be updated at any time. When changes are made, the revised version will be posted on our website.

12.2 When we make significant changes to this Policy, we will notify you through the channels we consider appropriate and post an announcement on our website.

12.3 Unless otherwise specified, any changes take effect upon publication of the revised Policy.

13. Vos droits

Vous avez le droit de nous demander de vérifier l'exactitude de vos données personnelles, de corriger toute erreur et de supprimer les données que nous n'avons plus besoin de conserver. Vous pouvez également restreindre les types de traitement appliqués à vos renseignements personnels.

If you are an EEA resident, please visit this page. You may exercise your rights in relation to the personal data you provide. To submit a request, email us at the address below.

13.3 Right of Access You have the right to access your personal data held by the Company and to verify its accuracy. Upon request, the Company will provide an electronic copy of your personal data currently being processed. A reasonable fee may apply for additional copies. If you request data in electronic format, it will be provided in that form. This right must not infringe on the rights and freedoms of others. Where a request would prejudice another individual's rights or freedoms, the Company may refuse or limit its response accordingly.

13.4 Right of Rectification The Company has the right to correct inaccurate personal data. You have the right to request that any incomplete personal data held about you be rectified, taking into account the purpose of the processing.

13.5 Right to Erasure You may request the erasure of your personal data on the following grounds: (a) the personal data is no longer necessary for the purposes for which it was collected or processed; (b) you withdraw your consent and no legal basis for processing exists; (c) you object, on grounds relating to your particular situation, to processing based on our legitimate interests or those of a third party; (e) the personal data has been unlawfully processed; or (f) the personal data must be erased to comply with a legal obligation applicable to the company. This right does not apply where processing is necessary (a) to comply with a legal obligation under applicable law; or (b) to establish, exercise, or defend legal claims.

13.6 Restrictions on Processing If you have concerns about the accuracy of your personal data, you may request that the Company restrict its processing. Where such a restriction is in place, your personal data may only be retained with your consent, or to establish, exercise, or defend legal rights, to protect the rights of another individual, or where there is an important public interest ground within the European Union or a member state.

13.7 Right to Data Portability Where processing is carried out by automated means and is based on your consent or a contract to which you are a party, you have the right to access the personal data you have provided to the Company. You may also request that your personal data be transferred directly from the Company to another controller, where technically feasible. Exercising your right to data portability does not affect your rights under the right to erasure. The right to data transfer does not override the rights or freedoms of others.

13.8 Right to Object You have the right, at any time, to object to the processing of your personal data where that processing is based on the legitimate interests of the Company or a third party. This right is not limited to profiling based solely on those legitimate interests. Where we can demonstrate compelling legitimate grounds for the processing that override your rights, freedoms, or interests, we may continue to process your personal data — unless you can show that those grounds are overridden by your rights or the establishment, exercise, or defence of legal claims. With respect to direct marketing, you have the right to object at any time to the processing of your personal data for that purpose.

13.9 Right to Withdraw Consent You may withdraw your consent to our processing of your personal data at any time. Withdrawal does not affect the lawfulness of any processing carried out prior to that withdrawal. You also have the right to lodge a complaint with the competent supervisory authority. Specifically, you may submit a complaint to a supervisory authority established by a member state to protect the fundamental rights of individuals regarding the processing of personal data within the European Union. European Union and member state laws may limit your rights in relation to your personal data, as set out in this Section 13.

We will provide the information requested under the rights outlined in section 13 of this agreement within one month of receiving your request. Where necessary, this period may be extended by up to two months, depending on the nature and volume of requests received. We will notify you of any such extension, along with the reasons for it, within one month of receiving your request.

To the extent permitted under Article 13 of the applicable law, information provided in response to a request made under your Article 13 rights will be supplied at no charge. Where a request is unfounded or excessive — including repeated requests — we may charge a reasonable fee to cover the administrative costs of providing the information or carrying out the requested action. We may also refuse to act on the request.

If there is any doubt about the identity of the person who submitted your request, we may ask that individual to provide reasonable proof of identity.